Frequently Asked Questions
Buying A Watch
WHAT IS YOUR RETURN POLICY?
We offer a three day no questions asked return policy as well as one year service warranty. Outside of three days we offer a buyback.
DO YOU ACCEPT OFFERS?
The best price that we offer is our wire price which saves you 3.1 percent off the credit card price. We do not offer any further discounts as we offer the best pricing, as well as product, in the pre-owned Rolex market. Overnight insured shipping anywhere in the U.S. is complimentary.
DOES CHRONO PARADISE WATCHES CHARGE TAX?
Yes, sales tax is charged for transactions.
WHAT IS YOUR POLICY FOR INTERNATIONAL ORDERS?
Most orders ship FedEx overnight For international orders we accept wire payment only (UK, Canada & Australia we accept PayPal as well) which is our lower “buy it” price. There is a $150 flat international shipping fee and your package will ship the day payment is received and comes to you priority post. Delivery time is usually an additional couple of days. We do not calculate duty, as that is the responsibility of the buyer.
WHAT IS YOUR POLICY FOR INTERNATIONAL ORDERS?
Most orders ship FedEx overnight For international orders we accept wire payment only (UK, Canada & Australia we accept PayPal as well) which is our lower “buy it” price. There is a $150 flat international shipping fee and your package will ship the day payment is received and comes to you priority post. Delivery time is usually an additional couple of days. We do not calculate duty, as that is the responsibility of the buyer.
Payment Options
WHAT ARE MY PAYMENT OPTIONS?
Our payment options are wire (bank transfer), all major US credit cards, PayPal, Paypal Credit, and our payment plan offering is via the third-party provider, Klarna. For international orders, we accept wire payment only. For Canada, UK and Australia we accept PayPal as well.
DO YOU OFFER PAYMENT PLANS?
We do not offer a payment plan directly. For payment plans you can choose Klarna at checkout and you will be redirected to their site for payment options. If you are not satisfied with their terms you can back out of the order at any time. If you have any questions about your Klarna payment, you will need to contact Klarna directly.
HOW DO I KNOW YOU HAVE RECEIVED MY PAYMENT?
We will notify you via email that wire has been received and that your watch is being processed to ship. If payment was made by credit card or 3rd party, we may call you with security questions. To ensure your order is not held up, please be sure to return signed invoice with a copy of your drivers license. Once your watch is ready for shipping, you will receive tracking information.
Our Watches
ARE ALL YOUR WATCHES AUTHENTIC?
We guarantee that every pre-owned Rolex watch on this site is 100 percent authentic. Further, all our watches are serviced with authentic Rolex parts. Eclipse Timepiece stands behind this authenticity guarantee and offers a full refund on any watch not found to be completely authentic.
ARE YOUR WATCHES SERVICED?
All watches listed on our site have been serviced by a Rolex service provider who holds a Rolex parts account, prior to listing for sale utilizing only Rolex replacement parts used, if needed. If a watch has a crystal scratch or bezel scratch, we will replace them with Rolex crystals and inserts.
WHAT IS YOUR WARRANTY?
We offer a one year service warranty on all watches. All watches listed on our site have been serviced by a service provider with a Rolex parts account prior to listing for sale, so you should not require any type of overhaul service for 5 to 7 years.
WHAT IS THE SIZE OF THE BRACELET?
Men’s watches go out to fit a 7.25” to 7.5” wrist and ladies 6.25” to 6.5” wrist. If you need extra links, email us once you place your order and we will contact you if there is an additional cost for links. If there is, we will sell the links to you at cost.
We are happy to size your watch for you prior to shipping. Just let us know what circumference you would like the watch to be prior to shipping.